Owner FAQ

• Can I view my monthly statements online?

  Yes, a monthly statement is available to view in your owner portal after the end of the month. The Statements section of the Owners Portal allows you to: 

  • View Owner Statements that have been Published to the Owner Portal
  • View Owner Draws and Contributions
  • Create New Owner Draws

  
  

  To View Published Owner Statements:

  • Requires Adobe PDF Reader. Click here to download the latest version today.
  • Click the Statements tab. Any published statements will appear in the Statements table at the top of the page.
  • To view the Owner Statement, click the View option from the Action drop down menu. The Owner Statement will appear in a separate window, as an Adobe PDF document.

• How do I request a portal password or change my portal password?

  You can request a portal password from the portal log in screen or call our office at (888) 372-7528 during business hours and a Support Team Member can assist with your request. When you request a password, an automated email with a system generated password and link to log in to your portal will be sent to the email address Park Avenue Properties has on file. The system generated password is case sensitive and should be typed exactly as shown in the automated email. If you have tried to log in multiple times from the same browser and are unable to access your portal, you may need to clear your browser’s history/cache before attempting to log in again. 

  To update your portal password while logged in to your portal: From the My Account page, click the Change Email and Password link that appears on the right side of the screen in the My Contact Information section. Make appropriate changes and click Save when done.

• I would like to sell my rental property. Can you help?

  Park Avenue Properties is an exclusive Property Management firm. Although we cannot list your property for sale, we have an extensive network of reputable firms and agents that we can refer to you for listing your property to sell. If you were referred to us by a Realtor outside of our firm, we recommend working with that Realtor to sell your property.

• I’m in town this weekend and would like to inspect my property. Can you assist?

  Yes, your property manager will communicate with your tenant to advise them of the day and time you would like to schedule an inspection. Per the terms of the lease agreement, 24 hour notice should be provided. The tenant is not required to be present in order for you to have the ability to inspect your home, but proper notice by your property manager must be given to the tenant.

• I’m interested in expanding my rental property portfolio. Can you help?

  We can. Please contact us here and visit our Property Investor FAQ page for general information.

• What are ePayments and how can I receive them?

  ePayments are owner draw payments that are directly deposited to a bank account of your choosing. There is no additional charge from Park Avenue Properties for you to set up this form of electronic payment. To set-up ePayments, log into your owner portal. From the My Account page of your portal, click the View Detail link that appears in the My Contact Information section. From the View Contact Info page, click the Edit Payment Account button. Follow the prompts to make the appropriate changes and save when done.

• When and how do you disburse payments to homeowners / landlords?

  All rent is due on the 1st of the month, unless stated differently in the terms of the lease agreement. Property owners are paid after rent is collected and cleared. Owner draws are processed on the 10th, 15th and 30th. If these dates fall on a weekend or holiday, owner draws will be processed the next business day. Please keep these dates in mind when scheduling your monthly mortgage payments. A monthly statement will be posted to the online owner portal after month end and will include all income, expenses and owner draws collected and disbursed during the month. Owner draw payments are disbursed via direct deposit to a checking or savings account of your choosing. There is no additional charge to our homeowners for this service.

• Will you manage my HOA account?

  As the homeowner you are accountable to continue to pay your mortgage, taxes, insurance and HOA dues. We will be a point of contact between your HOA and your tenant. We will help resolve any HOA issues or violations and provide any updates to your tenant that the HOA communicates. You will want to provide your property managers information to the HOA company so they are able to communicate with us directly. Otherwise, the HOA will communicate with you and you can send this information to your property manager who will update your tenant. However, payment of HOA dues is maintained by you, the homeowner.